Commercial Interruption: The American Idol Experience

We interrupt your regularly scheduled program to bring you breaking news: Amy tried out for the American Idol Experience. Yes folks, she stepped out of her comfort zone.

All kidding aside, I really did “try out” at Disney’s Hollywood Studios while on vacation with my parents and boyfriend. It was supposed to be a low-key day, but I was in voice coaching, auditions, and hair and makeup for most of the day. Let me tell you – the ultimate adrenaline rush! (So much better than Tower of Terror, although Aerosmith’s Rock and Roll Rollercoaster will always hold a special place in my heart).

The reason I bring it up on this blog is that it was a great way to engage thousands of people each day with the American Idol brand! After auditioning and in rehearsal for half a day, I saw the American Idol logo countless times. People come to the park just to audition for that show, mostly because they thought they would be able to be on the real American Idol. The plan: if you win the finale of all 5 shows, you win the “golden ticket” to the front of the line of an American Idol audition. For me, that was the best incentive.

They even had great public relations built in within the park and its own show. After I was selected for the 4pm show, they had me film a 90 second intro segment and run around the park, promoting American Idol. Each of the 5 shows held 1000 people in the auditorium and allowed them to be a part of the experience, by taping them beforehand or letting them vote. I was incredibly impressed with how savvy they were with clearly messaging a successful brand.

For those who are wondering, no, I didn’t make it to the finale. An off-pitch 15 year old beat me with Train’s “Drops of Jupiter” – not that I’m bitter at all. I mean, come on, Pat Benatar beats Train any day. But, for me, it was all about the experience.





Photos courtesy of Dave Kugler. You can find his work here and here

Social Media #Fail: Yogi Tea

Around the office, we are fans of Yogi Tea. Specifically, Yogi’s Breathe Deep tea. One week, we decided to do some research in how to ship this tea in bulk to our office. I had the chance to look around the Web site and I was impressed with their branding. Their message is clear and concise. Their Web site and logo is true to their mission. It is a textbook example of how to effectively market their material online.

Once we received our bulk tea order (and effectively saving our productivity and sanity), I tried to find Yogi Tea on various social media accounts. Maybe they are on Facebook? No luck. Twitter? Nope. What? With an amazing brand, quality products, and a well-conceived Web site and messaging, social media seemed to be a natural extension of their marketing and public relations.
So, Yogi Tea executives: if you would like a social media plan, I have a few ideas for you! For the rest of my readers, what are other companies whose social media strategies fall short?

You can following my Twitter hashtag #YogiTea for the Tea Time Sayings of the Day, taken from that day's Yogi tea bag tag. I must say, they are very insightful!

Proof Digital Study - Fortune 100 Companies use of Social Media

A scholar at heart, I’ve been waiting for a study like this. I’m incredibly proud that Proof Digital Media, a sister company of Burson-Marsteller, released this unique look at social media and how companies envision it’s purpose.
They studied the Fortune 100 companies and their use of social media accounts, specifically looking at Facebook, Twitter, and company blogs. Twitter was the highest used (54%) in reaching key audiences and stakeholders with the company, mostly with news updates and announcements. To no surprise of mine, Facebook was the least used (29%) for reaching consumers – a few comments on that one later. Blogs were second most used at 32%.

While I’m not surprised that Twitter was most used, I am still unsure why companies feel the need to use Facebook Fan pages. I’ve used Facebook from its beginning (which would date me a little bit), and I never understood why it’s fan pages would be effective for companies and their products. I’m personally more eager to using fan pages for Corporate Social Responsibility projects, where consumers can engage with the brand and build trust in their efforts.

Another statistic that I thought was intriguing was that 67% of those Fortune 100 companies who used Twitter employed it as a customer service tool as well. I may be speaking for myself, but I am more apt to buy a product or invest in a service if I’ve had great customer service in a way that I can reach them. For example, take Comcast. I have referred @ComcastSteve and @ComcastBonnie to help many of my friends with their high-speed Internet problems. I think companies should make better use of Twitter in this capacity – only if they can devote a sufficient amount of time and remain transparent in their motives.

What do you think? Do these trends surprise you? Do the results translate well to the Fortune 500 market or other sectors?

Slideshow from Proof Digital Media and Burson-Marsteller:

B M Social Media Fortune 100

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@Mashable: What the #*#&^% is Social Media?!?!

For those who haven’t seen it yet, I would really like to share this presentation with you. As an avid user of social media, I often am asked how to really comprehend all that this term encompasses. At first, my basic answer is a fumble of words that generally synthesizes to an answer indicating that we’re still trying to figure it out. Now, my response is that Social Media is a new tool to engage audiences and keep the conversations going. Tools like Twitter, LinkedIn, Facebook, Friendster, and the newly released Gist are ways to keep track of the ever-changing trends in social media, allowing more users to connect.

What the F**K is Social Media: One Year Later

View more documents from Marta Kagan.

Marta Kagan produced “What the $%*& is Social Media” a year ago as a response to questioning of the impact of these online tools. With the trends changing so dramatically in a year, Kagan provided an update in this sequel. What I love about it is that it ultimately underscores the power of this medium and the potential to harness its energy for the next two minutes.

What it doesn’t address, however, is the future. I know that we are not prophets and have no real way of predicting what will happen. But the future of public relations also hangs in the balance. Many corporations, non-profit organizations, and even public relations firms are hiring social media strategist positions in an effort to bring these ideas to their clients. In my opinion, public relations professionals have done a good job of using social media tools to their advantage to further the mission of true public relations. But, how will that change in the next year? Five years? What are your thoughts?

Who Influences the Influencer? Response to Travis Murdock's blog

I’m a huge fan of Edelman’s reputation of public relations efforts. I follow Steve Rubel on Twitter (@steverubel) to gain insight on new tech trends and lifestreaming – a concept that I’m not sure I can grab ahold of. So, when Travis Murdock, Senior Account Supervisor at A&R Edelman, tagged Rubel in this blog post, I listened. I’m always intrigued by anything that the Edelman minds think up and this topic really intrigued me as a self-proclaimed Influencer.

For public relations professionals who are trying to get the biggest bang for their publicity buck, influencing the influencer is a great bet in broadcasting a clear consistent message. When looking at marketing ICFJ’s photo auction, I wanted to make sure we researched and reached people who would appreciate both fine art and classic photojournalism… and who had deep pockets to help out our cause.

Travis hits the target by listing some of the best ways to research your Influencers: Friendfeed, Twitter, RSS feeds, Facebook, and more. Searching through FriendFeed subscriptions, past Facebook activity, and Twitter hashtags are all beneficial, but it begs the question: doesn’t this slightly resemble stalking? I am an advocate for thorough research, but it seems that pulling their entire online history may be a bit invasive. On the other hand, if people put specific information out there with the understanding that it can be seen by everyone, then why shouldn’t we use it as research?

What are your thoughts? At what point does research become too in depth that it resembles stalking? What are some ways to research your Influencers’ activity on the Internet, other than what Travis suggests?

I’m all ears…

(Make sure you read Travis's entire blog post here: http://blog.travismurdock.com Great guy!)